Frequently asked questions
When and how is my meter read?
If you live north of the County Courthouse, your meter is read in the middle of the month. If you live south of the County Courthouse, your meter is read the 1st of the month. The exact day differs from month to month.
Your water meter is read using AMR technology. Each water meter is equipped with a radio transmitter that transmits the reading on the dial every 8 seconds.
Our meter reading truck is equipped with a radio receiver that accepts the transmitted information and is taken back to the main office for processing. The meter can also be read with a device that the meter reader can carry with him or her.
How can I pay my bill?
Visit our Office – Monday through Friday between 8:00 AM – 4:30 PM.
Drop Box – Open 24 hrs. Located on the south side of the office building next to the drive-through window.
Mail – We suggest that you mail your payment at least 5 business days before the due date.
Pay online by visiting our website and clicking on the green pay your bill online button.
Pay by Phone – Call 855.265.1361. Mastercard and Visa only. You must have your Customer Number.
We accept cash, checks, Visa, Mastercard, bank drafts, and money orders.
What do I do when my water is muddy or discolored?
Call our office at 706.695.3132 and speak to one of our friendly customer service representatives.
What do I do if my service has been cut off for non-payment?
You will need to come to our office during normal business hours.
You will need to pay your previous balance, current balance, and disconnect fee.
If you do not have a deposit on file, you will need to pay that as well.